FAQ

Can I customize a used vehicle?
Yes. We can customize any new or used vehicle whether or not you bought it at Donnelly. You can choose from a variety of interior and exterior custom fixes. Got something in mind? Contact our custom team to see how we can make your used vehicle new again.
How long will custom work take?
How long it takes depends the type and the extent of the work you want done. Timing can range anywhere from a few hours to a few weeks and can be dependent on part availability, custom orders, or a specific body kit.
What happens to my warranty if I customize my vehicle?
We’ve got you covered. Custom work on your new or existing vehicle does not void the manufacturer’s warranty. The remainder of the manufacturer’s warranty remains intact and most new custom parts and accessories come with their own warranty. Plus, new and used Donnelly vehicles come with a lifetime engine guarantee for as long as you own your vehicle.
Who does the work?
All our custom work is done right here at Donnelly, we’re the largest accessories Ford dealer in Ottawa. Your vehicle is in good hands - our Ford & GM trained technicians have installed custom parts and accessories on hundreds of vehicles.
Where do I get my custom vehicle serviced?
Everything you need to service and care for your custom vehicle is right here at Donnelly. Book a service appointment or drop by our Quick Lane Service bays.
Can I finance my custom work?
Donnelly makes financing easy and offer a variety of financing options to help you get into your custom vehicle. Contact us to learn more about our custom financing options.
Got a question about Donnelly custom service, parts or accessories? Let us know.
613-260-6115 or EMAIL US