- Is performed on an aggregate level and does not identify you or your information personally
- Involves the use of a third party vendor acting on our behalf
- Is performed in order to improve our website and the user experience
- Includes the use of session and/or persistent cookies to track user movement across this and other Ford websites or to track other events within or across this and other Ford websites
Collection and Use of Personally Identifiable Information on our WebsiteThere are instances where we request personal information such as name, address, phone number and e-mail address on our site, such as to provide you with a service, during contests or promotions or where you participate in interactive online activities such as Request a Quote, or Test Drive. At times, we conduct voluntary online surveys to obtain your feedback. You may also decide to send to us personally identifying information in an email, for example in a message. Personal information collected through this website may be used alone or with other information about you that we may have, where permitted by applicable law, to establish, maintain and improve our customer relationship with you; fulfill your requests; make your experience more customer friendly and personalized; contact you if necessary; and to market to you. Please keep in mind that if you disclose personally identifiable information through a chat room or message board or other public online forum, this information may be used by others. Sharing Your Information and Use of Service Providers in the U.S. We may transfer personal information to suppliers, service providers, contractors or agents that perform services on our behalf such as customer service, marketing, information technology and/or data hosting or processing services or similar services, or otherwise to collect, use, disclose, store or process personal information on our behalf for the purposes described in this document. Some of these suppliers, service providers, contractors, agents or affiliates may be located outside of Canada, including in the United States and the Philippines. Specifically, we use a service provider in the United States to store and process your personal information in connection with this website for the purposes described, including providing information technology services to provide you with marketing material. We require our suppliers, service providers, contractors and agents who have access to your personal information in connection with its processing or use for us to keep the information confidential and they are not permitted to use your personal information for any other purpose than to carry out the services they are performing for us. Reasonable contractual or other measures we may take to protect your personal information while processed or handled by suppliers, service providers, contractors or agents are subject to legal requirements in Canada, the United States and other foreign countries applicable to them, for example, lawful requirements to disclose personal information to governmental authorities in those countries. By providing personally identifiable information to us, you agree to the collection, use, processing, transfer, and disclosure of personally identifiable and non-personally identifiable information globally --- including to the United States – and to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. This includes locations that may have different levels of privacy protection than in Canada. Personal Information stored in the US may be accessible to US law enforcement and national security authorities. Where you provide your contact information through this website and agree, we will provide your contact information to Ford Motor Company of Canada, Limited. Site metrics for this website may also be shared with Ford but in that case, the information shared will be aggregate data and will not include any personally identifiable information. We may also disclose your personal information where we are required or permitted by law to do so. Where required by law, we will release personal information only to the extent required. In addition, personal information may be disclosed or transferred to a third party during the course of, or completion of, a change in ownership of or the grant of a security interest in, all or a part of this dealership through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, provided that such party is bound by appropriate agreements or obligations and required to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this document, unless you consent otherwise. Access To Your Information To review, correct or update your personal information collected through this website please contact your Dealer at Contact Us. We have established retention policies and procedures for this database to ensure that when the retention period expires, your personal information will be removed from our system and destroyed in a secure fashion. Security of Your Information Safeguarding of personal information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration. Customer personal information is only accessible by appropriate personnel who have a business need for this information. When you send personal information to our website, we use "Secure Socket Layers" (SSL) to protect your data. SSL is encryption technology that helps safeguard your personal information against misuse by unauthorized individuals. Contacting Us and Concern Resolution If you have any questions, comments or concerns about this website privacy statement or have any questions regarding the contents of this website please contact us. We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your personal information and are happy to respond to your questions and comments. If you have completed the above process and we have been unable to resolve your concern, you may file a complaint with the federal Privacy Commissioner of Canada or the appropriate provincial privacy officer. For more information, please go to https://www.priv.gc.ca/. Links to other Websites Our website may contain links to other websites. We encourage you to review the privacy statements of all sites which you visit, including those whose links are provided, so that you can understand how those sites collect, use and share your information. We are not responsible for the privacy statements, content or data handling practices on other websites. Effective Date and Revision: Occasionally we may update this statement in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect. The effective date of this privacy statement is December 8, 2015.